Important information regarding delivery :

Important information regarding delivery

Modified on Fri, 08 Sep 2023 at 02:57 PM

Things to know before requesting delivery:

  • Your package is fully insured and requires your signature

  • You will be asked to show Government-issued ID

  • Once the package is en-route, the shipping address can not be changed. If you need to ship to an alternate address, add that address to your account profile BEFORE submitting the delivery request

  • After 3 failed delivery attempts, the carrier will return your package to the sender.  A returned shipment will incur extra shipping costs that will be passed on to you

  • Contact us right away if you need us to request a hold for pick-up at the nearest approved hold facility. Due to the insurance on your package, you can not arrange the hold yourself. This must be requested before a 3rd missed delivery attempt

  • A hold for pick-up must be picked up within 4 business days or the package will be returned to the sender

  • Please do not request delivery if you are leaving town. We can not schedule delivery dates to work around your schedule 

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